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Monitoring & Reporting for Multi-BPO CX
...for complex enterprises
with multiple entities, regions,
and divisions.
Attributes & Queues
Monitor by any BPO, group, attribute, participant data & external data.
Consolidated in-dashboard with RT
Fast and scalable with sub-3s dashboard and query load times.
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Visualize your customer's behavior
Across data sources, channels, functions, attributes, and services.
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Connect your BI of choice
Data warehousing that enables advanced SQL-based front-end functions.
How are we different?
01
Use event & attribute data to manage Multi-BPO complexity
02
Real-time & BI are consolidated in-dashboard and lightning fast at any scale
03
Monitor, analyze, and warehouse CX data in all its forms
We Show You Real KATCX Dashboards
(rather than cute animated videos)
Our Partners
Solve the reporting challenges of large & complex CX programs with katCX!
katCX is specifically designed for multi-BPO complexity. It integrates real-time monitoring and historical analytics across the complete Routing, Automation, and WFO ecosystem.
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