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Monitoring & Reporting for Multi-BPO CX
...for complex enterprises
with multiple BPOs, entities, regions, and divisions.
Attributes & Queues
Monitor by any BPO, group, attribute, participant data & external data.
Consolidated in-dashboard with RT
Fast and scalable with sub-3s dashboard and query load times.
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Visualize your customer's behavior
Across data sources, channels, functions, attributes, and services.
Trust and verify your AI
RealTime CX automation reporting for AI oversight and optimization
Trust and Verify Your AI
Transparency & Control: “You can’t control what you can’t see. AI Watch maps every automated interaction, in RealTime.”
Financial Impact Now: “Every alert ties to a cost or revenue metric—so you can prioritize and prove ROI on your AI.”
Fast Time-to-Value: “Connect, see live analytics, and act within hours—not months.”
How are we different?
01
Use event & attribute data to manage CX complexity
02
RealTime & historical data are consolidated in-dashboard and lightning fast at any scale
03
RealTime Speech and AI monitoring enable scaled CX automation
We Show You Real KATCX Dashboards
(rather than cute animated videos)
Our Partners
Solve the reporting challenges of large & complex CX programs with katCX!
katCX is specifically designed for multi-BPO complexity. It integrates real-time monitoring and historical analytics across the complete Routing, Automation, and WFO ecosystem.
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